Privacy Policy

Welcome to Luna Let's Go ("we", "our", "us"). We are an AI-powered travel planning platform that helps users discover, plan, and organise personalised travel experiences.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at lunaletsgo.com and our related services (collectively, the "Service").

We collect several types of information to provide and improve our Service to you.

We may also collect information you voluntarily provide when contacting our support team or participating in surveys and promotions.

We use the information we collect for the following purposes:

• To provide, operate, and maintain our AI travel planning Service
• To generate personalised travel itineraries and destination recommendations
• To create and manage your account and authenticate your identity
• To process transactions and send related information including purchase confirmations
• To send administrative information, such as updates, security alerts, and support messages
• To improve, personalise, and expand our Service based on your usage patterns
• To analyse usage trends and measure the effectiveness of our features
• To comply with legal obligations and enforce our Terms of Service

We will not use your data for any purpose that is incompatible with the purposes described in this policy without your explicit consent.

Luna Let's Go uses artificial intelligence to generate travel plans, recommendations, and content tailored to you. Here is how your data interacts with our AI systems:

• Your travel preferences and history are used to train and personalise our recommendation models
• Conversations with our AI trip planner may be stored to improve response quality and accuracy
• We use anonymised and aggregated data to improve our AI models at a platform level
• You can opt out of AI personalisation in your account settings at any time

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service Providers: Trusted vendors who assist in operating our platform, such as cloud hosting, payment processing, and analytics providers. These parties are contractually bound to protect your data.
• Travel Partners: With your consent, we may share relevant details with airlines, hotels, or booking platforms to facilitate reservations made through our Service.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with notice provided to you.

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential cookies: Required for the Service to function, such as authentication and session management
• Analytics cookies: Help us understand how users interact with our platform (e.g. Google Analytics)
• Preference cookies: Remember your settings and personalisation choices
• Marketing cookies: Used only with your consent to deliver relevant content and promotions

You can manage your cookie preferences at any time through our Cookie Settings page or your browser settings. Disabling certain cookies may affect the functionality of our Service.

We retain your personal information for as long as your account is active or as needed to provide you with our Service. Specifically:

• Account data is retained for the lifetime of your account plus 90 days after deletion
• Travel itineraries and saved trips are deleted within 30 days of account closure upon request
• Usage logs and analytics data are retained for up to 24 months in anonymised form
• Financial transaction records are retained for 7 years as required by applicable tax law

You may request deletion of your account and associated data at any time by contacting us at hello@lunaletsgo.com.

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at hello@lunaletsgo.com. We will respond to all requests within 30 days.

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• AES-256 encryption for sensitive data stored at rest
• Regular security audits and penetration testing
• Strict access controls and two-factor authentication for internal systems
• Employee training on data protection and security best practices

Our Service is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@lunaletsgo.com. We will take prompt steps to remove such information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Post the updated policy on this page with a new "Last Updated" date
• Send an email notification to registered users for material changes
• Display a prominent notice on our platform for 30 days following the update

Your continued use of the Service after any changes constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please get in touch.